Your Questions Answered

The Referrer Advice Line is a free service for all referring optometrists. Simply call               (02) 8115 0777         (02) 8115 0777 to speak directly with a CFEH optometrist, who can clarify test results or answer other related questions.
 
We also encourage all referrers to regularly attend our SCOPE events, which focus on practical interpretation of imaging results, allowing you to make the most of the services available at CFEH.
 

A Sunix-linked referral form is now available to download from the CFEH website. Once you link the relevant fields to your own database, it will pre-fill the fields so you simply print it out and fax to CFEH.
  

The CFEH instrument list is available and we are currently in the process of developing an expanded guide on the testing available at the Centre. 

CFEH encourages all referrers to either reuse the folders in their own clinic, or to return them to us for reuse.
 
If you would like to return folders, please email Jessie Huard and we will send you a reply paid satchel to return them in.

The average turnaround time for reports is five business days. From now on, the Centre will email you directly if a report is delayed. This usually occurs when an ophthalmologist is consulted about test results.
 

Yes, the Centre can send patient reports on CD as well as in printed format. If you prefer to receive reports on CD please indicate this on the referral form.
 
Over the next six months, we will be investigating the provision of patient reports electronically, to incorporate privacy, security and useability requirements.
 

In addition to SCOPE events, the Centre will be offering Master Classes (a small-group, hands-on educational session) and In-Clinic Grand Rounds (attend the Centre for a half day to observe and discuss imaging with the Centre clinicians) to top referring optometrists..
 
You will be invited to attend these CPD events through the new CFEH Partnership Program which will be launched in 2012.  

As part of the Centre’s review of our website and electronic services in 2012 we will be looking at ways to provide online CPD opportunities.
 

CFEH staff are available to visit your practice upon request, to talk about the services available at the Centre and yours or your patient’s experience of the Centre. Please contact Jessie Huard if you would like to organise a time for someone to visit you in your practice.
 

CFEH supports the profession of optometry, and key to this is helping you to build trust and long-term relationships with your patients.
 
In early 2012 we will be rolling out the CFEH Partnership Program. As part of this program we will be providing referring optometrists with a range of benefits to help differentiate your business. This will include certificates, plaques, point of sale material, online support and much more.